FREQUENTLY ASKED QUESTIONS

 

I'm shopping online for the first time. Where should I start?

  1. You can view products by selecting the category you are interested in. Click on one of the categories: WOMEN, MEN, KIDS, or HOME & LIVING in the main menu, or hover your mouse over one of these categories to access subcategories.
  2. Use the filter options on the left side of the screen (e.g., brand, color, size) to quickly find products that match your desired features.
  3. Select the product you want to buy, specify available options such as color and size on the product page, and then click the "Add to Cart" button.
  4. To view the products you have added to your cart and start the purchasing process, go to your cart and click the "Checkout Now" button.

 

Can I shop without registering?

Yes, you can shop on www.lavantaa.com without registering. After adding products to your cart, you can proceed with the checkout steps using your Google or Facebook account.

 

Is shopping on your site safe?

www.lavantaa.com uses an SSL certificate that operates with 128-bit encryption to ensure your security. Your credit card information is only used during the transaction and is not stored in our database. Additionally, all purchases made on our site are protected with 3DSecure, ensuring that your transactions are completely safe.

 

Can I change the delivery address or the recipient of the order?

If your order has not yet been shipped, you can change the delivery address or the recipient's name. You can check the status of your order in the "My Orders" section on your homepage. If your order has not been shipped, you can submit your change requests by emailing [email protected] or by messaging our WhatsApp line at +90 544 577 31 44.

 

Can the billing address be different from the delivery address?

Yes, you can specify a different billing address from the delivery address. In the second step of your shopping cart, you can select the option "Billing address different" to define different addresses.

 

I placed my order, but I want to make a change. What should I do?

Unfortunately, no changes can be made to orders placed on www.lavantaa.com.

 

I placed my order, but I want to cancel it. What should I do?

Order cancellation is not possible. However, you can request a return according to our return policy after you receive the product.

 

I received the product, but I want to return it. What should I do?

You can make return requests within 14 days from the date of delivery. The product to be returned must be unused, in its original packaging, and in a resalable condition. You can find detailed return conditions on our "Cancellation and Return Policy" page.

 

The return process proceeds as follows:
  1. After the product reaches us, its compliance with return conditions will be checked.
  2. If the product meets the return conditions, your return will be approved.
  3. Non-compliant products will be sent back to your address.
  4. After your return is approved, your payment will be refunded to your account within 14 days.

 

Payment and Delivery

You can make purchases on our site with your credit card using either single payment or installment options. The payment will be processed at the time your order is confirmed.

 

 

 

 

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